The Dealer is responsible for packing, preparing and delivering any item you purchase from them personally. All the dealers that are a part of Arcarta are experienced at running and managing such affairs and will have a range of preferred couriers and reliable methods on hand to ensure your purchase arrives on time, as quoted and in the condition it was sold.
Our Dealers include the cost to deliver domestically. For example, if you live in the same country as the dealer selling the item, then shipping will be included.
f you require your purchase delivered to an address outside the country in which the dealer lives, you will have to request a shipping quote by contacting the dealer directly by selecting "Expert advice: Contact Dealer".
If the price to your country is not displayed on the item page, then you'll have to request a shipping quote from the dealer directly who will be more than happy to provide you with a quote for you to consider.
You may request a quote using the action "Expert Advice" displayed on each item page.
Our dealers are proficient at ensuring the inventories they've lovingly curated arrive with their new owners in the condition they were meant to be received and it's more than likely your delivery cost includes insurance. However, if you're ever in doubt, simply have the dealer confirm that your purchase will be insured against damage during transit.
Our commitment to our customers means that when things go wrong we'll go above and beyond to ensure we guard against an unpleasant or unsatisfactory experience. If such an incident should arise please share your issue with our Customer Support Team.
Please remember to keep all evidence, packing and any shipping information.
Everything available to purchase on Arcarta can be described being one or all three of the following: rare, original and unique. These items can also vary in size, weight and volume and is why it may require a courier service that is experienced at handling and ensuring such items and objects navigate vast distances in the condition in which it was purchased.
That said, the logistics involved and the experts required to drive, lift, move and secure are why certain costs to ship may seem expensive.
White Glove Delivery Services are considered the world’s best services for the relocating, delivery and moving of large or very expensive items directly to your door. Though the specifics will vary from company to company, typically when you've purchased something that will be delivered to you using a White Glove Service, you can expect the delivery team to bring the item into your home, unpack, place, locate or assemble and then remove all packing material.
If a White Glove Service is delivering your purchase, they will contact you directly to arrange a delivery date that's convenient for you.
For other courier and delivery services like UPS, FedEx or DHL, this is generally more difficult but never say never. Please contact our Customer Experience Team and we'll do our best to do our best to please.
Your border control agency or customs are responsible for additional duties or fees, which may apply to your purchase when it arrives in your country.
To calculate likely landed costs incurred at your country's border you may find the following service useful: